Encore IHF Portal

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Frequently Asked Questions

I am not a furniture dealer or interior designer, can I purchase Encore direct?
- Sorry, but Encore cannot not sell directly to the retail public. We distribute our furniture through a carefully selected group of high end furniture stores and design firms who have proven their ability to provide you with the very best service, both during and after your purchase.
Where can I see the Encore line as a retail consumer?
- First try locating a dealer by entering your zip code in the blank at the bottom right side of our home page. If you need further assistance, we will be happy to refer you to an authorized Encore dealer in your area.
How do I become an Encore dealer?
- Please call Encore at 252-291-1414 x230. We will put you in touch with the Encore sales representative for your region, who will help you get started.
Where can prospective dealers see Encore furniture?
- Please visit our showroom at 301 Hamilton Street in High Point, North Carolina during the April or October International Home Furnishings Market. We will be delighted to show you our lines and explore how we can do business together.
From where does product ship & who pays the freight?
- Encore ships from two locations. Direct container shipments ship directly from our overseas studios to your store or warehouse, free of any freight charges to you. We handle all of the transport, importation, and delivery logistics right up to your loading dock to ensure a trouble-free experience for you. Less than container shipments originate at Sarreid Ltd.'s warehouse in Wilson, NC. The buyer pays freight on these shipments.
How does the direct container program work?
- Orders for container load quantities are delivered complete to you in one container. Depending on the size of the order and cubic dimensions of the shipment, transportation surcharges may apply to smaller shipment. Please contact Sarreid Ltd. or you sales representative for further details.
What are the advantages of ordering a direct container?
- The primary advantage of purchasing a direct container is a substantial savings on freight costs. Receiving your shipment complete in one load is another possible advantage.
How quickly do orders ship?
- Orders ship from three to four months after your credit approved order is received by our customer service department.
Can I cancel an order?
- Encore furniture is built to order, so once an order is received and accepted, it may not be cancelled.
Can I return an item?
- We are confident that you will be so delighted with your shipment that you will not want to return it. But, please rest assured that Encore stands behind its product. In the unlikely event that you experience a problem, please call us immediately and we will make it right.

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